Mellowpan Support
We support Mellowpan account access, household planning, subscriptions, cooking features, public-content safety, and privacy requests. Email support@wytun.com and tell us how we can help.
Delete your Mellowpan account and data
You can delete your Mellowpan account, and the data connected to it, from the Mellowpan app on iPhone or Android, or by emailing us. Mellowpan is operated by Wytun LLC.
Delete your account in the app
- Open Mellowpan and sign in to the account you want to delete.
- Go to Profile → Settings → Delete account.
- Review what will be deleted, then confirm with your password or your connected sign-in provider.
Request deletion by email
If you can no longer use the app, email support@wytun.com from the email address on your Mellowpan account and ask us to delete your account. We may ask you to confirm that you own the account before we delete it. You can also email us to request deletion of specific data without deleting your account.
What is deleted
- Your profile, sign-in access, and personal preferences, including food preferences and allergies.
- Every household you own and everything in it: plans, recipes, groceries, inventory, photos, and other shared data. Other accepted members keep their own accounts but lose access to that household.
- Your membership in households you joined but do not own. Shared data there stays for the remaining members.
- Your public posts, publications, and likes.
Live data is deleted promptly. Backup copies roll off within our backup window, typically within 35 days.
What may be retained
- Billing and transaction records from Apple, Google Play, and RevenueCat, as required by store, tax, and accounting rules.
- Security and fraud logs for about 90 days, longer only for an open investigation.
- Moderation reports, decisions, and appeals for about 180 days after a case closes, and removed content kept as moderation evidence for about 90 days.
Read the Privacy Policy for the complete retention schedule and what account deletion removes.
Deleting your Mellowpan account does not cancel a subscription. Cancel billing in the App Store or Google Play as described under Subscriptions and purchases below.
Please do not email passwords, authentication codes, payment-card data, or unnecessary household, allergy, health, or other sensitive information. We will ask for only the information needed to help with your request.
What to include
Please include the email address on your Mellowpan account, the device and app version if you know them, and a short description of what happened. For subscription questions, include the App Store or Google Play purchase or restore context that is safe for you to share; do not send a full payment-card number.
For a public-content safety concern, include the public profile or post link when available, the reason for the concern, and whether anyone may be in immediate danger. You can also use in-app Report and Block tools where available. See our Community Guidelines for how public-content reports and appeals work.
For a copyright or other intellectual-property concern, choose the in-app Intellectual property report reason when available or email us. Include a reply address, the Mellowpan link or case reference, a short description of the work and concern, your relationship to the work or authority to act, and a source or ownership reference when safely available. Do not send passwords, authentication codes, payment-card data, or unrelated household or health information. We may keep the item private while the founding operator reviews it; this support process is not legal advice or a legal determination. An appeal or restoration request is linked to the original moderation case, and formal legal disputes may be escalated for qualified advice before restoration.
Subscriptions and purchases
Mellowpan subscriptions are purchased through Apple In-App Purchase on iPhone or Google Play Billing on Android. The store you bought from handles billing, renewal, cancellation, and refunds under its own policies. You can open your store’s subscription settings from Mellowpan with Manage Subscription in Profile → Settings.
- iPhone: open the Settings app, tap your name, then Subscriptions. Choose Mellowpan and tap Cancel Subscription.
- Android: open the Google Play Store app, tap your profile icon, then Payments & subscriptions → Subscriptions. Choose Mellowpan and tap Cancel subscription.
Cancel at least 24 hours before the current period ends to avoid the next renewal. Use Restore Purchases in Mellowpan to restore an eligible purchase on a new device signed in to the same store account. For the service terms, see the Terms of Use.
Response and safety
The founding operator reviews support and safety messages. We aim to acknowledge public-content reports within about 24 hours and act on clearly violative content within about 24–48 hours when possible, as staffing allows. These are goals, not a promise of live chat or a guaranteed response time.
If someone is in immediate danger, contact local emergency services. Mellowpan support is not an emergency service.
Contact
Wytun LLC support@wytun.com